Updated 28th March 2020
As a result of HM Government Advice issued 22nd March we are no longer allowed to hire our boats out during the Covid-19 outbreak. Our boatyards are closed to all visitors.
For Holiday/Short Break Hirers who are already booked with us in the period up to 26th June 2020 who are UK based we should by now have been in touch with you by phone to arrange a free transfer of your holiday to another date later in the year or to 2021 without extra charge (unless of course you choose to move to a more expensive period such as Summer Holiday). For those foreign guests we should have emailed you with these options.
If you have not heard from us by now please email firstname.lastname@example.org.
For Holidays Booked after 1st July - because of the fast moving nature of this virus/crisis and watching worldwide events such as in China (where the virus appears to be on the wane just 9 weeks after first being identified) - there is no firm guidance advice as to whether 'normal service' could be resumed by 1st July. As such we ask you to either defer your holiday or hold your existing booking until the situationn becomes clearer nearer the time, as you prefer. Please email us, in preference to phoning, if you have any concerns or wish to move the booking. We will review the situation further as and when new guidance is issued or at the end of April, whichever comes sooner.
For Day Hire Bookings we are contacting those who have booked for April and up to 20th May to arrange for you to move your dayhire booking to a date later this season, or to the same date in 2021. For June bookings (and beyond) we shall review the situation at the end of April, but you are welcome to contact us by email to arrange a change of date before we contact you if you prefer.
Please note that with regret we are not able to offer refunds (in line with our Booking Conditions) since the cirucmstances in which we find ourselves our outside of our control. In common with all small hospitality businesses we are trying to survive this unprecedented situation (with the support of our bankers) so that we can continue to trade once the crisis has passed. We would appreciate your support and understanding both for us and our staff, many of whom have had to be furloughed, and all of whom are under the greatest presuusre to try and do the best we can for you, our customers.
Our opening hours for our phone lines are Monday-Friday 9am to 4pm but they are likely to be busy and thus engaged. Please email us in preference to calling - we are responding to all emails on a daily basis during this unprecendented crisis.
CLICK HERE to find your holiday or break